As an international shopper, navigating China-based e-commerce platforms like AllChinaBuy can raise practical questions. This comprehensive FAQ addresses the most common concerns – from address entry hurdles to customs procedures and package tracking – ensuring a smooth cross-border shopping experience.
I. Address Entry Solutions
1. "My address won't type/fit in the form. What should I do?"
Solution:
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2. "Which address format should I use for my country?"
Use your standard local format, but follow these universal rules:
- Recipient Name: Full legal name (as per your ID)
- Street Number and Name: Your primary address line
- City/Town: Clearly specified
- State/Province: Required for countries like US, Canada, Australia
- Postal Code: Ensure it's correct for faster delivery
- Country: Select from the dropdown menu
- Phone Number: Include country and area codes
Tip:
II. Customs & ID Requirements
3. "Do I need to provide my ID for customs clearance?"
Yes, in most cases.
Important:
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4. "My package is held by customs. What now?"
Solution Steps:
- Check Tracking:
- Wait for Notification:
- Prepare Documents:
- Pay Duties:
- Contact AllChinaBuy:
- Wait for Notification:
Prevention Tip:
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III. Package Tracking & Shipping
5. "How do I track my package from AllChinaBuy?"
Multiple Tracking Methods:
- AllChinaBuy Account:
- Carrier Website:
- Third-Party Tracking:
- Email Notifications:
- Carrier Website:
Note:
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6. "Why isn't my tracking number working?"
Common Reasons & Solutions:
- Too Early:
- Wrong Carrier:
- System Delay:
- Number Error:
- International Transition:
- Wrong Carrier:
If tracking doesn't work after 3 business days, contact AllChinaBuy customer service with your order number.
7. "What shipping methods are available to my country?"
AllChinaBuy typically offers these international shipping options:
- Standard Shipping:
- Registered Air Mail:
- Express Shipping:
- Special Line:
- Registered Air Mail:
Available options depend on your location, package value, and product type. Check during checkout for specific methods and costs to your country.
IV. Returns & Customer Service
8. "What if I receive a damaged or incorrect item?"
Action Steps:
- Document Evidence:
- Contact Immediately:
- Provide Details:
- Follow Instructions:
- Contact Immediately:
Most issues are resolved through partial refunds, replacements, or store credit, depending on the situation and return shipping costs.
Essential Tips for Smooth International Shopping
- Verify your address thoroughly before order confirmation
- Keep your tracking number safe and check it regularly
- Understand your country's import regulations and duty thresholds
- Save your order confirmation email until you receive the package
- Contact customer service promptly with any issues
By following these guidelines and utilizing this FAQ, you can shop confidently on AllChinaBuy and handle common international shopping scenarios effectively.