At OrientDig, we understand that receiving damaged packages or discovering missing items can be frustrating. That's why we've established a straightforward, transparent claims process designed to resolve these issues quickly and fairly. Whether your shipment arrived compromised or didn't arrive at all, our dedicated support team is here to guide you through every step toward resolution.
Step-by-Step Guide to Filing a Claim
Step 1: Log Into Your OrientDig Account
Access your account on our website or mobile app. Navigate to the "Order History" section to locate the specific order containing the missing or damaged item.
Step 2: Initiate the Claims Process
Click on the "Report an Issue" or "Get Help" button next to the relevant order. Select the appropriate issue type: "Damaged Parcel" or "Missing Items."
Step 3: Provide Detailed Information
To help us investigate promptly, please provide:
- A clear description of the damage or missing items.
- Photos of the damaged package and its contents (if applicable).
- Any relevant shipping or packaging details.
Step 4: Submit Required Refund Documentation
For your claim to be processed efficiently, you may need to submit supporting documents. This typically includes:
- Proof of delivery confirmation.
- Packing slip or invoice highlighting the affected items.
- Additional photos or videos as requested by our support team.
Step 5: Await Our Responsive Follow-Up
Once submitted, our support team will acknowledge your claim within 24 hours. We'll provide a case number and keep you informed throughout the investigation process.
What to Expect After Filing Your Claim
OrientDig is committed to responsive follow-up assistance. Here’s our typical claims resolution workflow:
- Investigation Period:
- Regular Updates:
- Resolution Options:
- Regular Updates:
Important Tips for a Smooth Claims Experience
- Inspect packages upon delivery and report issues within 48 hours for fastest processing.
- Save all original packaging and damaged items until your claim is resolved.
- Ensure your contact information is current so we can reach you with updates.
Need Immediate Assistance?
If you encounter difficulties with the online claims process or have urgent questions, our customer support team is ready to help:
- Email:
- Live Chat:
- Phone Support:
- Live Chat:
At OrientDig, we value your trust and strive to make every customer experience positive. Our streamlined claims process ensures that even when shipments don't go as planned, your satisfaction remains our top priority.