LoongBuy: How to Track Your Refund Progress After Order Cancellation
2026-01-29
Cancelled an order on LoongBuy? Don't worry. While refunds require processing time that varies by payment method, you can easily monitor the status. This guide will show you how to check your refund progress, contact customer support if needed, and ensure your money returns safely to your original payment source.
Important Reminder First
Refund processing times are not instant. The duration depends heavily on your original payment method and your bank's policies. Typically:
- Credit/Debit Card:
- PayPal:
- E-wallets (Alipay, WeChat Pay, etc.):
- PayPal:
The countdown begins after
Step-by-Step: How to Check Your Refund Status
Step 2: Locate the Cancelled Order
Find the specific order you cancelled. Its status should be marked as "Cancelled" or "Refunded". Click on the order details for more information.
Step 3: View Refund Details
Within the order details page, look for a section labeled "Refund Status," "Payment Status," or similar. Here you may see stages like:
- Refund Requested: LoongBuy has received your cancellation.
- Processing Refund: The refund is being prepared on their end.
- Refund Completed: LoongBuy has sent the money to your payment provider.
A Refund IDTransaction ID
Step 4: Check Your Payment Source
Once the status shows "Refund Completed" on LoongBuy, the funds are en route. Log into your:
- Bank account or Card statement
- PayPal account
It may take several more days for the funds to clear and appear as available balance.
When and How to Contact Support
Contact LoongBuy customer support if:
- The refund status hasn't updated for over 7 business days after cancellation.
- The status shows "Refund Completed" but the money hasn't reached your account after the typical timeframe for your payment method.
- You need clarification on the refund reason or amount.
Best Ways to Reach Out:
- Live Chat:
- Email:
- Help Center:Help Center" or "Contact Us" page in your account.
- Email:
Pro Tip:
Ensuring a Safe Refund to Your Wallet or PayPal
- Patience is Key:
- Verify Original Payment Source:
- Beware of Phishing:
- Document Everything:
- PayPal Specifics:
- Verify Original Payment Source: