Even with the best quality control, issues like damaged goods or incorrect shipments can occasionally happen. When they do, LoongBuy's dedicated dispute system is designed to protect your purchase and ensure a fair resolution. This step-by-step guide explains how to effectively submit a dispute ticket, provide evidence, and follow the case through to a refund or compensation.
When Should You Open a Dispute Ticket?
You are encouraged to submit a dispute ticket in the following situations:
- Failed Quality Check (QC):
- Damaged Goods:
- Incorrect/Missing Items:
- Significant Seller Error:
- Damaged Goods:
Step-by-Step: Submitting Your Dispute Ticket
Step 1: Access the Dispute System
Log into your LoongBuy account. Navigate to "My Orders""Submit Dispute", "File a Claim", or similar, and click it.
Step 2: Select the Item & Reason
In the dispute form, select the exact item(s) from your order that you are disputing. Then, choose the most accurate reason for your dispute from the dropdown menu (e.g., "Damaged," "Quality Issue," "Wrong Item").
Step 3: Provide a Detailed Description
Clearly describe the problem. Be specific: "The leather jacket has a 3cm scratch on the left sleeve,""I ordered a blue sweater (SKU #XX123) but received a red one."
Step 4: Upload Clear Evidence (Crucial Step)
Strong evidence is key to a swift resolution. Upload clear, well-lit photos or videos that demonstrate the issue:
- For damage:
- For QC failures/wrong items:
- For missing parts:
- For QC failures/wrong items:
Ensure your images are in .jpg or .png
Step 5: State Your Desired Resolution
Indicate what you believe is a fair solution. Typically, this is either:
- A full or partial refund
- Compensation
- A replacement
- Compensation
Step 6: Submit and Note Your Ticket Number
Review all information, then submit the ticket. Save your unique dispute ticket number
After Submission: Following Your Case
Once submitted, your case moves through a process:
- Acknowledgment:
- Investigation:
- Mediation & Resolution:
- Outcome:
- Investigation:
Pro Tip:
Conclusion
LoongBuy's dispute ticket system is a vital tool for securing your rights as a buyer. By providing a clear, factual description and uploading compelling visual evidence, you empower their support team to mediate effectively on your behalf. Remember to monitor your case closely using the ticket number, and communicate professionally throughout the process to achieve the best possible outcome for your purchase.